Frequently Asked Questions

Last Updated on August 20, 2026
General
How can I contact Fubble ?

Our customer service team is happy to help.  

 

Email: info@fubble.com 

Online: Use the contact form at https://www.fubble.com 

U.S.: +1 (925) 386-7277 

UK: +44 (203) 608-7371 

 

All currently available tickets, prices and special offers are displayed on our website. The prices shown are our best available prices, and we cannot offer additional discounts beyond those advertised online.

Where is Fubble based?

Fubble is a U.S.-based company registered in Kissimmee, Florida.

Where is your office located?

Fubble operates as a virtual company, with team members working remotely throughout the United States. 

Our standard customer service hours are 9:00 AM–5:00 PM Eastern Time, Monday through Friday, excluding U.S. federal holidays.

Is it safe to book online?

Yes. We use secure, encrypted technology to protect information transmitted during the booking and payment process. 

Payments are processed securely, and we take the protection of our customers' personal and payment information seriously.

Bookings & Tickets
How quickly will I receive my tickets?

Most of our tickets are delivered electronically and are often emailed within minutes of completing your booking. Please allow up to 24 hours for processing where required.

Where electronic delivery is available, we strongly recommend it as the quickest and most convenient way to receive your tickets.

If physical delivery is available for a particular product, delivery times will depend on the destination and postal service.

Why do you charge in U.S. Dollars?

Fubble is a U.S.-based company and our transactions are processed in U.S. Dollars (USD).

For customers outside the United States, our website may display an estimated price in your local currency for convenience. Before completing your purchase, you will also see the actual U.S. Dollar amount that will be charged.

Your card provider or bank determines the final currency conversion and may apply its own exchange rate or foreign transaction fees.

Why are taxes and fees added to my cart?

In the United States, certain taxes and applicable fees may be added during the checkout process.

Before you complete your purchase, you will be shown the full amount payable, including any applicable taxes and fees.

How are prices in currencies other than U.S. Dollars calculated?

Prices displayed in other currencies are provided as an estimate based on current exchange rates.

The final transaction is processed in U.S. Dollars, and your bank or card provider determines the actual conversion into your local currency. Their exchange rate may differ slightly from the estimate displayed on our website, and additional foreign transaction fees may apply.

What payment methods do you accept?

We accept major credit and debit cards, including Visa, Mastercard and American Express.

Is there a delivery charge?

Electronic ticket delivery is free of charge.

If physical delivery is offered for a particular ticket, any applicable delivery charge will be clearly displayed before you complete your purchase.

When is payment taken ?

Payment is taken when your booking is completed.

Can I cancel my tickets and receive a refund?

Cancellation and refund conditions vary depending on the attraction and ticket purchased.

Unused tickets may be eligible for a refund where permitted by the attraction or ticket supplier's terms and conditions. Some tickets may be non-refundable once purchased.

Once a ticket has been used, activated or redeemed, we are unable to provide a refund.

We recommend checking the cancellation and refund conditions applicable to your chosen tickets before completing your purchase.

Using Your Tickets
What happens if I lose my tickets?

Because most tickets are supplied electronically, we recommend saving a copy to your phone or taking a screenshot before visiting the attraction.

It is also helpful to retain your booking confirmation and ticket numbers.

If you experience a problem accessing your tickets, please contact us. Attraction Guest Services may also be able to assist with valid proof of purchase and identification.

Do you send tickets or vouchers?

Most products are supplied as Gate-Ready E-Tickets, allowing you to proceed directly to the attraction entrance.

For some attractions, we provide a PDF ticket or voucher that can be displayed on your mobile device.

Any specific redemption instructions will be included with your tickets.

Can I leave a theme park and return later the same day?

Re-entry policies vary by park and ticket type.

Many theme parks permit same-day re-entry with a valid ticket, but we recommend checking the individual park's current re-entry policy before leaving.

Will I need photo ID or additional verification at the parks?

Some attractions may require identification or use additional methods to verify that a ticket is being used by the correct guest.

Requirements vary between attractions and may change, so we recommend carrying a valid government-issued photo ID when visiting the parks, particularly for adult guests.

Please follow the individual attraction's current admission requirements.

What ages qualify for children's tickets?

Age requirements vary by attraction.

For many Orlando theme parks, children's tickets generally apply to guests aged 3–9, with children under 3 not requiring a ticket. However, some attractions use different age categories.

The applicable age range is clearly displayed with each ticket on our website, so you can select the correct ticket before purchasing.

Why Book With Fubble?
Why should I book with Fubble?

We make booking attraction tickets simple, secure and great value.

 

  • Authorized reseller for leading theme parks and attractions
  • Competitive prices on major theme parks and attractions
  • Gate-Ready E-Tickets available for many products
  • Fast electronic ticket delivery
  • No timeshare presentations or sales appointments
  • Secure online booking
  • Friendly, knowledgeable customer service

 

With Fubble, you can book your attraction tickets with confidence and spend less time worrying about tickets — and more time enjoying your vacation.